Cancellations and Missed Appointments
At Salon Method we strive to ensure the utmost positive and enjoyable experience for our Guests and Team members. The Salon Method team understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointments and would cause you the need to cancel your appointment. As a courtesy to our other guests and team members, we ask that any cancellations and rescheduling be given 48 hours notice of your already scheduled appointment. Any cancellation made after the 48 hour required cancellation period will be subject to a 50% charge of your service fee. Missed appointments with no courtesy call are subject to a charge in the full amount of the service. The salon offers an email and text reminder for your scheduled appointments.
*Please note, you cannot respond to the text reminder alerts, it does not notify the salon. If you need to cancel or reschedule, please call the salon.
Late cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without timely notice. This 48 hour courtesy notification enables us to schedule other clients, and in turn, maintains availability of services for you and other salon guests.
Due to the flow of appointments and the Salon team trying to ensure every guest’s satisfaction, we may need to reschedule your appointment for which you are more than 15 minutes late.
Inclement Weather Policy
There are times when the weather causes the need to cancel appointments. We respect the safety of others and in these cases we do not require a 48 hour cancellation. Please be aware that we will be at work if we are able to get here and the roads allow for it. If Salon Method needs to close, the team will contact each client starting from the first appointment to the last and will work to accommodate the cancelled guests on another date as soon as it is possible.
Due to the small size of our establishment and all the chemicals and tools in a salon environment we ask that children under the age of 12 be well attended at all times by a guardian and that they remain in the reception area while not receiving services. We appreciate your understanding as our clients safety is our top priority!
Deposits for Extended Appointments
A deposit of $100 is required to reserve appointments that are 2 hours or longer. (Ex: smoothing services, corrective color, hair extensions, and others) This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks a 48-hour notice is required to receive a full deposit refund
Services– The Salon does not issue refunds on salon services, however we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure your satisfaction. Should you have any concerns please contact the salon coordinator within 7 days so we may address these concerns in a timely fashion. At that time we will reschedule you with the stylist that performed your service initially and make any changes or adjustments. Salon Method will gladly make any adjustments to your hair at not cost to you within 2 weeks of original service.
Salon Products – Our Team strives to choose the best products to help you maintain your hairs health and style. If you find you are unhappy with a product purchase, please return it within 14 days from date of sale and we will be happy to offer an exchange. Please note that we are unable to offer refunds on products that are used and opened. The team at Salon Method will gladly share their knowledge on how to use any products we offer, and appreciate your support of our small business.
Salon Method gladly accepts Cash, Check, Visa, and MasterCard. Gratuity may not be added to your credit card, gratuity must be cash or check only please.
*Your Satisfaction and Salon Experience is important to us.
The salon stylist will discuss the cost of your service before he/she begins the service. Payment for services is to be paid in full at the time of service.
We appreciate your loyalty and business. We are committed to making your day a beautiful experience!